Shipping policy

info@pustakcafe.com

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Shipping & Delivery

Orders are generally processed and dispatched within 24–48 hours after order confirmation.

Estimated delivery time is usually 2–7 business days, depending on your delivery location, courier availability, and other operational factors.

Delivery timelines are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Charges

Prepaid Orders

A flat shipping charge of ₹20 applies to all prepaid orders, irrespective of the order value.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, a total charge of ₹50 applies.

This includes:

  • ₹20 shipping charge
  • ₹30 Cash on Delivery handling charge

Customers choosing Cash on Delivery should select the COD + Shipping – ₹50 option during checkout.

Order Processing

Once your order has been placed successfully, you will receive an order confirmation.

After dispatch, tracking details will be shared whenever available so that you can track your shipment.

Cancellations

Orders can be cancelled before they are dispatched.

Once an order has been shipped or is in transit, cancellation may not be possible.

If an eligible prepaid order is cancelled before dispatch, the applicable refund will be processed to the original payment method.

Returns

Customers may request a return within 3 calendar days from the date of delivery, subject to our Return & Refund Policy.

Returns are accepted for eligible reasons such as:

  • Defective or damaged product
  • Wrong product received
  • Missing item or component

The product must be unused, in the same condition in which it was received, and returned with the original packaging wherever applicable.

Proof of purchase may be required.

Shipping Refunds

If a return is approved because of a defective, damaged, incorrect, or otherwise eligible product issue, applicable shipping charges may also be refunded.

For returns that are not due to an error or eligible issue from our side, shipping and return shipping charges may be borne by the customer.

Incorrect or Incomplete Address

Customers are requested to provide a complete and accurate delivery address while placing an order.

PustakCafe will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or unavailable delivery information provided by the customer.

Additional shipping charges may apply if a shipment needs to be re-dispatched.

Contact Us

For any shipping, delivery, cancellation, or return-related query, please contact us at: